Skip to main content

    Communication & Messaging Policy

    Last updated: July 2025

    Consent for Communications (Opt-In)

    By contacting us through any means (phone or email), you consent to receive communications from Velez Law Group LLC related to:

    • • Your initial legal consultation
    • • Information about your case
    • • Relevant legal updates
    • • Appointment reminders

    Types of Messages

    We may send:

    • • Responses to your inquiries
    • • Updates about your case
    • • Appointment and deadline reminders
    • • Relevant legal information
    • • Service confirmations

    Cancellation of Communications (Opt-Out)

    You may stop receiving non-essential communications at any time:

    • • By phone: (787) 422-1881
    • • By email: vlg@velezlawgroup.com

    Note: Certain messages related to active legal representation cannot be cancelled for legal and professional ethical reasons.

    Available Communication Channels

    Phone

    (787) 422-1881

    Email

    vlg@velezlawgroup.com

    Postal Mail

    As necessary for legal documents

    Message Frequency

    • • Responses to inquiries: Within 24 business hours
    • • Case updates: As necessary
    • • Reminders: Per appointment schedule

    Communication Hours

    • • Monday - Saturday: 9:00 AM - 6:00 PM
    • • Legal emergencies: Limited after-hours availability

    Contact

    For questions about this communication policy:

    Email: vlg@velezlawgroup.com

    Phone: (787) 422-1881