Three 2026 matters highlight how inaccessible internal technology can affect an employee’s work, leave, benefits, and training. The announcements concern allegations and negotiated resolutions, not trial findings.
The 2026 pattern
Pearson’s resolution concerned allegedly inaccessible benefits, leave, and training platforms. Other announced matters involving American Airlines and PepsiCo described screen-reader or workplace-technology barriers affecting blind employees; specific accommodation details require final primary-source review.
Technology is part of the workplace
Internal tools can determine whether a person can complete assignments, enroll in benefits, request leave, train, or advance. An employer may need to evaluate accessible software, assistive technology, configuration changes, human assistance, or another effective option.
Build a technical and employment record
Save the employment request and the technical evidence together.
- The task and system involved
- Assistive technology and version used
- Error messages, screenshots, or recordings
- Help-desk and vendor ticket numbers
- Proposed solutions and the employer’s response
- Any discipline linked to the inaccessible task